The value and courage of curiosity

It's never enough to just know about something. I want to understand why. Always ask questions and really listen to the answers. By listening it's possible to get beneath the obvious and open people’s minds to other possibilities. By connecting with people and building empathy we can experience what’s going on for them and appreciate their needs. It can be incredibly rewarding to work with people who bring a desire to keep on learning because they're not wrapped up in their own thinking.

Self-starters filled with natural curiosity are resourceful and seek to create new experiences. Asking “what if” and “why not” is to be encouraged, as is celebrating setbacks. I'll always back the person brave enough to try something and fail over the person who never tries anything at all because they will get up, dust themselves off, figure out what’s to be learned, then go again.

Each day brings opportunity to try something new, or do something familiar in a different way. We can challenge ourselves, challenge our teams, challenge the company. Look around. See how what you do relies on and influences everyone else. Find how we can improve, what we can create, where we can grow. After all, small shifts can have a big impact.

We musn't be afraid to shake things up when we have a genuine intent to create positive change. We want to show there’s a more effective and fulfilling way to work that starts with understanding users—what they do, what they need, what will make them happy. The approach is one of continuous discovery and iteration. Ask, listen, see through the eyes of users and business stakeholders, then look for the views they miss. By creating an objective vision as we go, based on the facts gathered, opinions can be questioned thoughtfully with purpose, evidence, consideration and humour. We can explain why because we understand why. And we can do so with credibility. That’s when we become trusted.